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We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 5 working days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Marcus Excelsior Ltd’s warranty is limited to the terms set forth below:
Marcus Excelsior Ltd will repair, replace or refund the defective product at its discretion if returned within the warranty period to our service facility together with the proof of purchase stating the date of purchase.
This warranty does not cover any defect, malfunction or failure that occurs as a result of: improper installation; wear and tear; misuse or failure to follow the directions in product’s manual; abuse; unauthorized disassembly; or use with improper, unintended or faulty equipment. If you drop your product or dip it in water, the warranty will not apply. In no event will Marcus Excelsior Ltd be liable for personal injury, or any incidental, special, indirect or consequential damages whatsoever arising out of or related to your use of the product, however caused, regardless of the theory of liability (contract, tort or otherwise). Also, consequential and incidental damages are not recoverable under this warranty.
To get a covered product repaired or replaced, please follow the instructions below:
Return shipments shall be at the customer’s expense, and the return must be accompanied by the original proof of purchase. You should track the shipment as appropriate because you are responsible for the product until it arrives at Marcus Excelsior Ltd.
Marcus Excelsior Ltd will, at its option, repair or replace any product that proves to be defective in material or workmanship. If your product is no longer being manufactured, or is out of stock, at its option, Marcus Excelsior Ltd may replace your product with a similar or better Tiny Geeks product.
If your product is defective and covered by our warranty, we will ask you to contact Tiny Geek’s Customer Service at email@example.com along with proof of purchase stating the date of purchase.